Denise Taveras

Home Furnishing and Sleep Consultant @Raymour & Flanigan Furniture and Mattresses

Lancaster, PA, US

Resource & Quality Management: Delivered consultative customer service in a high-traffic showroom, managing multiple client engagements while maintaining brand standards and showroom presentation.Cost & Procurement Management: Assisted customers in selecting high-value home furnishings, contributed to revenue goals through commission-based sales, and supported product promotion and inventory visibility initiatives.Task Coordination & Scope Management: Balanced individual sales goals with team accountability, managing appointments, follow-ups, and post-sale tasks to ensure a seamless customer experience.Stakeholder Management & Communication: Built long-term client relationships through attentive service and follow-up, collaborated with internal departments to resolve concerns and fulfill special orders.Compliance & Quality Assurance Reporting: Maintained professional standards of conduct, dress, and compliance with corporate sales protocols, while reporting on showroom issues and customer trends.Risk Management & Issue Tracking: Identified and de-escalated potential customer issues regarding product selection, delivery timelines, or pricing, contributing to customer satisfaction and retention.Performance Metrics & Reporting: Tracked and reported personal sales performance, consistently exceeding sales targets and bringing in over in revenue, contributing significantly to team KPIs and participating in performance incentive programs aligned with business targets.Training & Development Contributions: Completed Raymour & Flanigan University training on sales solutions and product knowledge, participated in team meetings and corporate sales coaching sessions.Project & Operations Exposure: Gained experience in CRM-driven customer lifecycle management, appointment setting, and team sales strategy—relevant to project coordination and customer success roles.

Albright College

Bachelor of Science (BS)