Denise Settimi
Vice President Insurance Service Operations and Global Learning & Talent Development
- Role
- Vice President - Insurance Service Operations and Global Learning & Development at Ameriprise Financial Services, LLC
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Denise Settimi
Results driven customer service and operations executive with a passion for developing and coaching leaders. Skilled at driving change through transformation and sustainable process improvements while continuously enhancing the customer experience, increasing quality and reducing expenses. Strategic thought leader with demonstrated ability to develop and execute business strategy while improving operational performance and increasing revenue. Extensive industry and business process expertise within the financial services industry Specialties: Change Management, Continuous Process Improvement, Project Management, Contact Center, Operations, Financial Services, Training, Compliance, Key Account Relationships, Quality, Operations Compliance and Controls, Communications, Leadership Development, Succession Planning, Vendor Management, Mutual Funds, Annuities, Insurance Project Management Certification - University of MN Lean Six Sigma Green Belt Certification - University of St. Thomas FINRA Series 6, FINRA Series 7, FINRA Series 24, FINRA Series 51 licenses
Experience
Vice President - Insurance Service Operations and Global Learning & Development
Ameriprise Financial Services, LLC
Aug 2018 — Present
Leader of Insurance Service and Operations (Life, Disability, Long Term Care) including contact center and back office operations across multiple sites as well as global learning and talent development.
Education
University of Minnesota
Project Management Certification
2009 — 2009
University of Minnesota Duluth
Business Administration
University of St. Thomas
Lean Six Sigma Green Belt Certification
2015 — 2015
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