Denise Quaglia

About Denise Quaglia

With over 25 years of management and execution experience in customer service and operations, I am a seasoned leader who delivers results and value for Shutterstock, a global provider of stock images, videos, and music. I hold a high school diploma in Business Administration and Management, and I have mastered skills in process improvement, customer relationship management (CRM), and strategy. As the Vice President Customer Service, I lead a team of 100+ global employees, providing 24/7 support to Shutterstock customers and contributors across all brands. I am responsible for creating and driving the overall customer care strategy, aligning it with the company\'s vision and goals. I have achieved quantifiable outcomes such as increasing customer satisfaction, expanding channels, reducing costs, and improving efficiency. I collaborate effectively with executive team members, stakeholders, and staff to fulfill our organization\'s mission and its immediate as well as long-term objectives. I am passionate about enhancing customer loyalty and retention through operational excellence and innovation.

Experience

1. Vice President Customer Service

   Shutterstock

   Aug 2019 — Present · New York, NY, US

   Drive customer care strategy for shutterstock. Lead a team of 100+ global employees, providing a geographically diverse footprint and 24/7 support to shutterstock customers and contributors across all brands.

Education

• Rochester Institute of Technology

  Bachelor's degree, Business Administration, concetration in Marketing

  1987 — 1991

• Pine Bush High School

  High School Diploma, Business Administration and Management, General

  1984 — 1987