Denise Newberry
- Role
- Executive VP of Customer Success and Operations at Shopbot
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Denise Newberry
My primary goal is to drive value with every interaction no matter the audience. I\'ve…
Experience
Executive VP of Customer Success and Operations
Jan 2022 — Present
Built Customer Success from the ground up including support center, customer success playbooks, customer journeys, upsell playbooks, and organization policies. Managed DEV/PROD team through the completion of the release of ShopBot.app Maintained and managed DEV/PROD sprints Managed Customer Success Manager, Team Lead and Ambassador Teams Revised Ambassador workflow increasing productivity from 14% time spent speaking with customers to 60%. Minimized churn down to 0% and holding in 2022 Designed all customer journeys from pre-sales through adoption and retention Implemented and deployed Salesforce.com
Skills
- Microsoft Office 2007
- Project Management
- Help Desk Support
- Team Building
- Solution Selling
- Leadership
- Cisco Technologies
- Teamwork
- Customer Satisfaction
- E-Learning
- Sales Process
- Networking
- Time Management
- Customer Service
- System Administration
- Data Entry
- Salesforce.com
- Network Security
- Troubleshooting
- Team Leadership
- Account Management
- Training
- Outlooksoft
- Management
- Sales
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