Denise-Marie McIntosh

Customer Service Advocate Analyst @UnitedHealth Group

Hooksett, NH, US

Research, Coordinate Coverage, Resolve & Analyze Complex Customer Issues • Assist customers in navigating UnitedHealth Group products, websites and encourage them to become self-sufficient navigators in understanding their insurance policy\'s• Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues • Provide education and status on previously submitted pre-authorizations or pre-determination requests20••••20 Culture Ambassador• Leveraging company values and culture to help create a positive experience for those we serve. • Sharing Culture Principles with colleagues to drive positive impact in their work, at home and encouraging new ideas.20••••20 Constituent Services Team - Analyst • Analyzes and trend claims related data to identify inefficiencies and implement process improvement; provide guidance and support to all claims and operations personnel toward resolution of claim-related issues with an emphasis on root cause analysis, resolution of problems and feedback.• Performs other duties as assigned.