Denise M.
Business Analyst
- Role
- Business Analyst at Shell
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
Experience
Business Analyst
Oct 2013 — Present
Ensure all application are SOX compliance* Provide all SOX documentation for the user community*Assist IRM staff with compliance documentation*Actively participate in quarterly SOX audits in North American & UK* analyzing business processes and procedures as it related to application being outsourced in united kingdom. Handle all incident mangement for business and user community.• Assist in solving of IT related business problems by providing detailed advice and guidance to all levels of users of trading application systems, products, and services• Demonstrates ingenuity in assisting users to apply knowledge to complex and non-standard situations relating to all facets of the energy trading business. • Root cause analysis to try and determine underlying cause for repeatable system issues. This requires good attention to detail. • Implements local solutions and workarounds and assists users to recover and continue operation.• Works closely with trading systems senior analysts and developers to discuss and evaluate potential solutions and implements agreed modifications or workarounds. Includes helping the customer find the right resources to assist them when encountering issues that are normally out of scope. • Implements agreed modifications or workarounds. Includes helping the customer find the right resources to assist them when encountering issues that are normally out of scope.• Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner, according to agreed standards and procedures. • Ensures adherence to escalation procedures within the IT organization.• Contribute to daily checks or system monitoring to help ensure integrity of data. • Work closely with teammates and cross-train on all applications and tools required to deliver Trade Floor support.
Education
University of Houston-Victoria
Bachelor of Science - BS
2019 — 2021
University of Houston-Victoria
Master's Degree, Computer Information Systems concentration in Data Science
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