Denise Henderson
Customer Advocate @ SunFire | Empathetic Customer Engagement
- Role
- Customer Advocate at Sunfire
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Denise Henderson
Experienced Customer Service Professional with 20+ years of success in customer support…
Experience
Customer Advocate
Jun 2023 — Present
Answers inbound calls and makes outbound calls to welcome, service, and respond to Medicare or Value-based Care customer questions. • Educates and recommends Value-based Care physician networks and schedules appointments. • Documents correspondence, process requests and updates account history according to quality process and procedure.• Performs data entry to match and verify documents to appropriate accounts to ensure up-to-date and accurate information• Outbound calls to Medicare enrollees to assist with registering for Optum RX, Centerwell Pharmacy and other Value-based services • Exemplified a commitment to taking care of seniors and an ability to create a strong and immediate connection that instilled trust. • Specializes in an empathetic customer-focused approach to ensure customer retention, follow-up, and satisfaction.
Education
Forest Ridge School of the Sacred Heart
Highschool Diploma, General Studies
1977 — 1980
Fisk University
Biochemistry
1980 — 1983
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