Denise Dunn
Technical Writer | IT & Engineering Business Analysis Superstar | Cross-Functional Team Expert | I create documentation that aligns teams, simplifies systems & drives results.
- Role
- Senior Federal Documentation Quality Consultant at Oracle
- Location
- Bowie, MD, US
- LinkedIn followers
- 500 followers
About Denise Dunn
I\'m a Technical Writer and Documentation Specialist who loves bringing order to chaos and clarity to complexity. I thrive at the intersection of people, process, and technology, where collaboration fuels innovation and good documentation turns confusion into confidence.I’ve spent my career helping organizations standardize their processes and strengthen their policies for smarter governance. I’m known for my ability to connect cross-functional teams, translate technical jargon into clear, actionable language, and create documentation that people actually use. I focus on results that make a real impact: fewer support tickets, faster onboarding, and better collaboration across departments.I’m passionate about staying ahead of emerging trends in technology and the evolving role of AI in how we create, manage, and understand information. My goal is to keep bridging the gap between humans and systems, ensuring that every process and policy tells a clear story that drives progress. Please also know that I am a hard core Trekkie and Team Oxford Comma! Specialties: PMO, ITIL v3, CMMI, SDLC, Process Improvement, SharePoint, Technical Writing, Knowledge Management, Quality Assurance, Quality Control, Instructional Design, Training
Experience
Senior Federal Documentation Quality Consultant
Feb 2021 — Present · Washington, DC, US
Review technical documents, reports, manuals, and specifications, for grammar, spelling, punctuation, style, and compliance with Section 508 accessibility standards for Federal Government client. Collaborate with subject matter experts, accessibility specialists, and other stakeholders to coordinate the document review and approval process. Create, document, and improve quality and business processes. Lead process and contract audits to establish quality assurance controls.
Education
University of Maryland Global Campus
Master's Degree, Information Technology Systems Engineering
2020
Xavier University of Louisiana
Bachelor of Science, Psychology
1993 — 1998
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