Denise Dibrell
Senior @Amazon
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WORK HISTORY
Senior @Amazon
Provided strategic recommendations to leadership, optimizing operations and enhancing engagement. Led the development and implementation of a nationwide chat support system for Leave of Absence (LOA) and Short-Term Disability (STD) inquiries across 1,990 fulfillment centers. Managed project roadmaps in Asana, tracking progress and ensuring timely goal completion. Guided cross-functional teams, optimized service response times, and collaborated with technology teams to scale the platform globally. Designed project roadmaps, conducted leadership roundtables, and developed training frameworks to enhance associate proficiency and service standards. Partnered with tech teams to enhance chat functionalities, ensuring seamless global scalability. Collaborated with legal and compliance teams on employment liability, policy development, and regulatory compliance. · Reduced service response time from two business days to 15 minutes by implementing a real-time chat support system. · Designed and executed a training framework to align associates with white-glove service standards. · Established a 12-hour operational schedule for a 21-member team, resulting in driving service coverage. · Maintained an industry-leading 96% satisfaction rating by resolving highly confidential and escalated cases efficiently.
EDUCATION
Hondros College of Business
Real Estate, Real Estate
Wright State University
Bachelor of Arts, ENGLISH LANGUAGE AND LITERATURE/LETTERS
Wright State University
Bachelor of Arts (B.A.), English Language and Literature/Letters
SKILLS
ABOUT DENISE DIBRELL
With over 8 years of experience leading large-scale strategic initiativesacross Human Resource, technology, finance, and customer success, I thrive atthe intersection of data-driven decision-making, operational excellence, andcross-functional collaboration. My passion lies in transforming complexchallenges into scalable, efficient, and high-impact solutions that drivebusiness success.What I Do Best:I specialize in program and project management, delivering optimizedworkflows, process improvements, and customer-centric innovations thatreduce costs, enhance efficiency, and elevate user experiences. By aligningbusiness objectives with actionable insights, I ensure that teams stayfocused, productive, and adaptable—no matter the industry.Key Strengths & Value I Bring: Strategic Planning & Execution – Aligning business goals with sustainable,high-impact strategies. Operational Excellence – Implementing Lean, Agile, and Six Sigmamethodologies to optimize performance. Cross-Functional Leadership – Leading teams across engineering, product,compliance, and customer success. Process Improvement & Scalability – Enhancing workflows and drivingcontinuous improvement initiatives. Stakeholder & Partner Engagement – Building relationships that fostercollaboration and shared success. Change Management – Navigating ambiguity and guiding teams throughtransformation.Results That Matter: Reduced operational inefficiencies and cut costs by streamlining keybusiness processes. Enhanced compliance and risk management within regulated industries. Drove 20%+ improvement in team productivity through training and resourceoptimization. Championed technology integration projects, increasing system efficiencyand automation.I’m passionate about solving problems, leading with impact, and deliveringmeasurable results. Whether optimizing business performance, integrating newtechnologies, or leading high-performing teams, I bring a solutions-firstmindset and a proven ability to execute.Let’s connect and explore how I can help drive innovation, efficiency, andbusiness growth at your organization!
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