Denise Diaz
Customer Services Rep I, Generous Brands• Interested in Digital Design, Engineering and Engineering Management
- Role
- Customer Services Rep i at Generous Brands
- Location
- Rancho Cucamonga, CA, US
- LinkedIn followers
- 500 followers
About Denise Diaz
As an undergraduate at the Ira A. Fulton Schools of Engineering at Arizona State University, I focused on graphic design. I am currently working towards a master’s degree in graphic information technology, with an expected graduation in Fall 2025. My interests encompass graphic design, front-end web design, development, print and digital publishing, motion graphics, UX/UI design, and visual effects. Additionally, I possess a background in electrical and electronics engineering. As a creative and adaptable Navy Veteran, I am enthusiastic about leveraging and further developing the skills I have gained throughout my career and education in future opportunities.
Experience
Customer Services Rep i
Aug 2022 — Present · Rancho Cucamonga, CA, US
As Customer Services Rep I at Bolthouse Farms, I provided timely customer service via emails by processing client issues and request using the internal Ross/JDE software. I coordinated with the Account Management team to track and monitor the metrics for client relations, formulating up-selling strategies to increase revenue- Maintained detailed records of inventory, shipment and delivery, presenting monthly reports to Accounting department; oversaw customer support, resolving logistics issues with 99% accuracy- Monitored 6 to 10 customer accounts on a weekly basis, undertaking correspondence between sales team and customer support team; provided reports to Sales Managers to enable designing of incentive structure plan.
Education
Arizona State University
Graphic Information Techonology , Web Page, Digital/Multimedia and Information Resources Design / Graphic Design
2021 — 2023
Chaffey College
Associate of Science - AS, Industrial Engineering
Mt. San Antonio College
Associate of Science - AS, Electrical and Electronics Engineering
Tidewater Community College
Culinary Arts and Related Services
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