Denise Davis
Operations and Digital Solutions Guru at Johns Hopkins Medicine
- Role
- Program Director of Operations and Digital Solutions at Johns Hopkins Medicine
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Denise Davis
OPERATIONS AND TECHNOLOGY FOCUSED LEADERA results-oriented and insightful operations leader with over 20 years of diverse experience, equipping teams with the necessary tools to exceed expectations and create quantifiable value. A motivational team leader with a participative management style and the ability to recognize individual strengths. Demonstrated talent to build, lead, and motivate customer-focused organizations. Strong people development and mentoring capabilities.Core competencies include: Operations Management P&L Management Strategic Planning Vendor Management Complaint Handling & Resolution Customer Satisfaction Contract/SLA Negotiation and Management Enterprise Level Support Design, Implementation, and Management CRM and Call Center Technology ImplementationKEY STRENGTHS: Process Improvement Performance Management, Metrics and Reporting Mentoring and Development Teambuilding & Training Cross-Functional Team Leadership
Experience
Program Director of Operations and Digital Solutions
Sep 2024 — Present
Education
Trevecca Nazarene University
Doctor of Education - EdD - In Progress, Leadership
University of Phoenix
MBA, Business Administration
2011
University at Albany
Bachelor of Arts (B.A.), African-American/Black Studies
1992
UCLA Anderson School of Management
Executive Leadership Development
2008
Skills
- Team Leadership
- Human Resources
- Process Simulation
- Voip
- Salesforce.com
- Performance Management
- Management
- Team Building
- Technical Support
- B2b
- Customer Relations
- Billing
- Budget Management
- Troubleshooting
- Program Management
- Customer Satisfaction
- Training
- New Business Development
- Recruiting
- Contract Negotiations
- Staff Development
- Call Center
- Interviewing
- Vendor Management
- Process Improvement
- Invoicing
- Coaching
- Hiring
- Process Development
- Forecasting
- Contract Management
- Employee Relations
- Strategic Planning
- Interviews
- Budgeting
- Cross-Functional Team Leadership
- Customer Retention
- Customer Service
- Broadband
- Customer Experience
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