Denise Crosby

About Denise Crosby

With over seven years of experience in the insurance industry, I am a quality claims specialist at Eberl Claims Service, a leading provider of claims management solutions. I work with a team of experts to ensure the quality and accuracy of claims processing, adhering to the industry standards and best practices. I have a strong attention to detail and a proven track record of claims handling, resolving complex issues and delivering excellent customer service. Previously, I was a claims examiner at WORLEY, where I handled various types of claims, including property, casualty, and auto, and partnered with adjusters, clients, and policyholders to facilitate the claims process. I have developed skills in insurance industry, attention to detail, and claims handling, and I am passionate about providing solutions that meet the needs and expectations of the customers. I am always eager to learn and grow, and I value collaboration, integrity, and innovation. I am looking for an opportunity to leverage my skills and experience in a dynamic and challenging environment, where I can contribute to the mission and vision of the organization.

Experience

1. Quality Claims Specalist

   Eberl Claims Service

   Oct 2022 — Present

   Reviewing notice of loss/policy to determine coverage and deductibles, industry terminology, licensing information, and customer satisfaction skills.Scoping and XM8 L1, identify damage and repair vs. replace, photo import + Annotate, Sketch interiors, roofs, staircases, exteriors, and multi-story, and basic line-item entry.Integrated scoping, macro development, graphical estimating, Sketch, and importing/labeling photos/images.XA, Upload documents and photos, open/close files, email Collaborate XMA to XA