Denise Chang
Implementation Manager, Professional Services
- Role
- Professional Services Engineer at NiCE
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Denise Chang
I have a passion for people and technology. I have worked in Contact Centers, information…
Experience
Professional Services Engineer
Oct 2021 — Present
Responsible for new client implementations of CXone Interaction Analytics for the leading cloud-based contact center SaaS company. Facilitate and lead multiple implementation projects as well as install and configure Interaction Analytics for small, medium, and large businesses. Projects included: business requirement gathering, best practice consulting, and technical implementations of Interaction Analytics.
Skills
- Operations Management
- Performance Management
- Crm
- Consulting
- Call Center
- Team Leadership
- Leadership
- Forecasting
- Certified Pharmacy Technician Board
- Team Building
- Contact Centers
- Medicare Prescription Drug Plans
- Microsoft Excel
- Nortel
- Troubleshooting
- Pharmacy Benefit Management
- Customer Service
- Genesys Framework
- Process Improvement
- Call Centers
- Real Time Monitoring
- Pharmacy
- Aspect Acd
- Totalview
- Symposium
- Employee Benefits
- Aspect
- Performance Improvement
- Prescription Drugs
- Avaya Communication Manager
- Business Analysis
- Vendor Management
- Workforce Management
- Scheduling
- Genesys
- Pharmacy Technicians
- Employee Relations
- Customer Satisfaction
- Sharepoint
- Business Process Improvement
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