Denis Rondot-Mandrou

Continuous Improvement Leader - France-africa-benelux Region @Majorel France

Paris, FR

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2021 — Present

Continuous Improvement Leader - France-africa-benelux Region @Majorel France

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Paris, FR

Road-map design and deployment for 39 key accounts’ BPO contact centers- Piloting 12 operations process improvement Lean projects (managing 2 project leaders): average processing time decrease, NPS increase- Deploying process improvement methods and training (80 trainees)- Integrating process improvement consulting as a request of proposals

EDUCATION

1986 — 1988

Université Paul-Valéry de Montpellier

Licence d'anglais

1989 — 1990

Sciences Po Aix

Diplôme d'IEP

SKILLS

Sales ManagerRecruitingAmélioration Des ProcessusGestion D'équipeInternetConsulting En ManagementLeadership D'équipeSales ManagementBudgetsTeam ManagementStratégieCall CenterProject ManagementProcess ImprovementUser-Centered DesignFormationQuality AuditingChange ManagementTrainingEmployee RelationsInternal AuditCustomer ServiceCréditCoachingBanqueTeam LeadershipGestion De ProjetManagementService Client

ABOUT DENIS RONDOT-MANDROU

Process & Operational Performance Improvement - Management & Change Management - Complex Project Coordination

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