Denis Mihajlovic
Senior Technical Coordinator @Gowan Home
Dublin, IE
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2025 — Present
Senior Technical Coordinator @Gowan Home
Dublin, IE
EDUCATION
2001 — 2002
Jönköping University
Leadership and Youth work
SKILLS
Contact CentersKey Performance IndicatorsWorkforce ManagementKnowledge Management SystemsLeadershipBpoQuality MeasuresService DeliveryCommunicationCorrective ActionsQuality AuditingContent ManagementCall Center DevelopmentQuality ManagementCopcContact Center OperationsCustomer ExperienceCustomer SatisfactionCoachingTeam ManagementCustomer Service ManagementTelecommunicationsPerformance ImprovementQuality Improvement ProcessesOutsourcingTrainingCall CentersCommunication SkillsInbound MarketingCopc Registered CoordinatorTrain the TrainerManagement ConsultingYouth WorkManagementStrategyDmaicQuality CenterAnalytical SkillsTelecommunication ServicesSla
ABOUT DENIS MIHAJLOVIC
I specialize in helping businesses streamline operations, enhance performance, and achieve their strategic goals. Whether you’re looking to improve quality assurance, develop high-performing teams, or drive operational efficiencies, I bring expertise in execution and results-driven strategies.
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