Denis Cole

About Denis Cole

Experienced business and systems analyst. Currently, I work as a Senior Business Applications Analyst at UKG, helping the company manage and understand our workplaces and how they are being utilized by our employees.Previously, I worked as a Business Analyst at Resultant, optimizing workflows for our customers through the use of technology and helping clients see the value of their data. My focus within this role was in the public sector, having worked with both IDOE and Fort Wayne/Allen County.If you catch me outside of work I enjoy reading banned books, spending time with my family, and participating in local trivia competitions with friends.I am always open to new opportunities so feel free to reach out!

Experience

1. Senior Business Applications Analyst

   UKG

   Feb 2023 — Present · Muncie, IN, US

   Maintains and supports Workplace Services business applications -Responsible for all aspects of application and system administration-Creates reports/queries as required to provide metrics to business users -Provides regular status updates to management and other team members -Influences and anticipates customer needs and requirements -Participates in research/design of new systems -Influences project scope to deliver effective solutions in a timely manner -Documents system design and configuration-Works with technical teams to modify existing and set up new integrations -Works as part of a team with Project Managers, Business Analysts, Developers, and Data Analysts to deliver enterprise solutions to business users -Requires minimal supervision on medium to large-scale projects -Works closely with business users to identify new business needs and/or process issues and recommends process improvements based on those needs -Manages internal support channels providing customer support to end users -Engages vendor customer support to report and track system issues -Provides data analytics support to the Workplace Services team

Education

• Ball State University

  Bachelor of Science (BS)

  2014 — 2018

Skills

• Problem Solving
• Operations Management
• Employee Training
• Computer Maintenance
• Data Analysis
• Customer Service
• Team Motivation
• C#
• Writing
• Microsoft Powerpoint
• Computer Security
• Cascading Style Sheets (Css)
• Microsoft Excel
• Database Design
• Sql
• Visio
• Communication
• Computer Literacy
• Management
• Data Entry
• Computer Information Systems
• Research
• E-Commerce
• Food Safety
• Front-End Development
• Consulting
• Network Diagrams
• Human Resources
• Network Design
• Computer Hardware Installation
• Html
• Teamwork
• Team Management
• Software Development Life Cycle (Sdlc)
• Business Process
• Interviewing
• Project Management
• Leadership
• Inventory Management
• Javascript