Denis Basko

Senior Manager, Practice Innovation @CIBC

Toronto, ON, CA

Lending Due Diligence for Business Banking: cleaned-up backlogs, identified tactical solutions to address key issues in the lending process• Smart Balance Alert for Personal & Business Banking: delivered reporting in Tableau, created contingency procedures, developed procedures to support new process. Service has been highly rated by clients and positively impacted CIBC NPS• Client Experience Action Team: delivered 6 changes that improved client experience in ~250K clients interactions with CIBC• AML project: build VSM Model and made time studies that allowed to pinpoint the problem areas, inefficiencies, defects, bottlenecks • REBO lending project: increased the number of system-approved credit applications, implemented operational cells and new capacity management model that result in 20% increase of the productivity• Compass project: prepared benefits realization analysis to proof the business case results (sales analysis, calculation of the incremental revenue, MPV) • Compass project: delivered 17 reports for unsecured lending, insurance, deposits, cards in Tableau• Reallocation project: preparation of the plan for moving of Telephone Banking to new location including preparation of all infrastructure• Retail Operations outsourcing project: preparation/audit of procedures, facilitation in knowledge capture and knowledge transfer to offshore service provider

Belarusian State University

MBA, Banking and Financial Support Services