Denilda Pinto
Customer Support Manager @Perseus Group, Constellation Software
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WORK HISTORY
Customer Support Manager @Perseus Group, Constellation Software
Toronto, ON, CA
EDUCATION
Sharjah Indian School
High School, Computer Science
St. Joseph's College Of Engineering
Engineer’s Degree, Electronics and Communications Engineering
ABOUT DENILDA PINTO
Performance-oriented Operations Manager with expertise in managing over 25 contractors to meettargets, handling customer concerns, and developing efficient workflows- Skilled in performance management, improving onboarding processes, maintaining relationshipswith staff members and collaborating with business partners to resolve quality issues- Coached a team of 3 employees, training on communication strategy for both contractors andexternal customers
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