Denice Steffeck

About Denice Steffeck

I transform customer interactions into lasting loyalty, leveraging 20 years of experience in remote customer service and client retention. My focus is on reducing churn, boosting customer satisfaction, and proactively resolving issues. I have managed numerous systems and tasks, enabling seamless customer service in contact centers.Proficient in Zendesk, Shopify, Salesforce, ShipStation, NetSuite, Kustomer, Jira, Atlassian, Yotpo, and Slack, I excel in handling live tickets across voice, chat, email, social media, and SMS.With customer care experience across medical, beauty, retail, and gaming industries, I\'ve honed my technical skills and adaptability, thriving with focus and accountability in remote settings.I am committed to providing clear, respectful, and solutions-oriented support, excelling in fast-paced, detail-oriented environments. My aim is to enhance customer satisfaction and loyalty through effective problem-solving and teamwork.

Experience

1. Cx Specialist

   3Z Brands

   Aug 2024 — Present

   Served as a product expert for 3Z Brands, providing in-depth knowledge of products and personalization technology. • Engaged with customers via phone, email, and chat to address inquiries and resolve issues promptly. • Managed order processing and logistics, ensuring timely updates and troubleshooting delivery challenges. • Collected and relayed customer feedback to management, contributing to service and product enhancements.

Education

• Highland High School

  General Studies

• GateWay Community College

  Pharmacy Technician

  1990 — 1991

• Carrington College/Apollo Medical Careers-Mesa

  Medical Administrative Assistant

  1992 — 1994