D. Lauren Edwards

Director of Operations @Versiti Blood Center of Indiana

Indianapolis, IN, US

Oversees the strategic direction, performance, and operations for the company’s state-wide operations in Indiana—developing and scaling operational processes, translating business objectives into actionable plans, and ensuring a high standard of service for more than donor visits annually. Coordinates with statewide leadership on organizational strategy—building and implementing efforts to increase stakeholder engagement, build community relationships, and enhance brand visibility. Oversees a team of over 200—serving as a strategic leader to guide and motivate, assessing performance, training on company practice, and cultivating a collaborative and high-performing team. Responsible for the facility’s financial performance including administering a $2.5 million annual budget—conducting financial analysis, managing P&L, forecasting expenditures, and controlling costs. Implements process improvements to streamline donor processes and collection logistics, overseeing team performance that resulted in an increase in donors of 494% from 2019 to 2023. Monitors key performance indicators (KPIs) and metrics including time to service, survey responses, and donor recruitment—providing leadership with regular updates and recommendations on strategies to improve performance. Builds strategic partnerships with community organizations including donation partnerships with businesses and annual engagements including Bleed Blue with the local police force.

Indiana Wesleyan University

Bachelor of Business Administration - BBA