Dena Nitsche

About Dena Nitsche

Hands-on operational risk executive with a track record of building and leading world class organizations. Passionate about developing strong leaders, improving employee engagement, solving complex problems and building high performing teams. Skilled at creating customer-centric organizations focused on reducing risk, improving and streamlining processes, and improving efficiency.Key strengths include operational risk and controls, first and second line of defense, business oversight, RCSA, risk framework, process improvement, business process management, strategic planning, financial services, credit union, payment processing, merchant services, mortgage banking, credit card, complaint management, workforce management, and contact center operations.

Experience

1. Executive Director, Operational Risk Business Oversight

   Wells Fargo

   Jan 2019 — Present · Dallas-Fort Worth, TX, US

   Responsible for the independent oversight of front line operational risk management effectiveness of several businesses within Consumer and Small Business Banking. Oversight areas have included Contact Centers and Customer Service, Consumer Data, Analytics & Artificial Intelligence, Chief Marketing Office, and Diverse Customer Segments. Current areas of oversight include Financial Crimes governance and Branch Banking. • Engage with senior business and risk leaders within the business, along with compliance and legal partners, to influence and challenge risk management activities and decisions • Review and challenge significant front-line operational risk program execution, including, but not limited to, external fraud, information risk management, safety and physical security, transaction processing and execution, third-party risk management and various risk assessment policies and program • Engage in key front-line governance routines inclusive of strategic planning sessions, governance committees and business reviews • Oversee and challenge the front line across all operational risk routines including – plan, identify and assess, control and mitigate, test and validate, monitor and report • Serve as the key point of contact for assigned businesses for all matters pertaining to operational risk

Education

• Dallas Baptist University

  MBA, Finance

• The University of Texas at Arlington

  BA, French, Linguistics