Dena Wocelka

About Dena Wocelka

Twenty five years of management experience in the telecommunications industry with a strong focus on operations. ITIL certified, strong project management skills, excellent customer service, and technical support for large enterprise applications•Ten years of operational experience in managing Avaya, Nortel, Meridian, Siemens, Octel, Polycom, PictureTel, Cisco (VoIP/IPCC/Call Manager, Routers and Switches), and Cellular/smartphone products and services. •Nineteen years of operational knowledge in managing PBX, Centrex, Voice/Data, IVR/ACD,ISDN, Wireless equipment and service, Web and Video Conferencing, and other IT services•Operational budgets in excess of $7 million dollars annually•Strong project planning, execution, monitoring, and resource balancing skills. Excellent multi-tasking ability •Expert IT Operational oversight as well as customer support services providing a seamless, uninterrupted 24/7 based IT support. Knowledgeable in ITIL policies and procedures as well as applications and operations management with proven analytical skills utilized in delivering timely and efficient problem diagnosis and resolution •Possess in-depth knowledge of supporting system and infrastructure changes through Change Management systems•Flexible and adaptable to rapid (multiple) change•Effective leadership, communication, facilitation, team building, and organizational skills•Computer Skills: Word, Excel, Power Point, Project manager•ITIL Foundations Certified v3.0 and Public Administrator•Successful private business owner and manager - Real estate investment and property management Specialties: Strategic direction plannerExpense management and spend reductionLiaison between government agencies

Experience

1. IT Network Consultant Administrator

   State of Wisconsin

   Jan 1998 — Present

   Telecommunications - major installationsProject Management of New building phone system installs, MACD\'s, Lead worker. 7.5 million budgetProgram and administer ACD, IVR, Key Sytem, PBX Provide end user training and documentation end users, land lines, cellular devices, 2200 voice mailboxes, 200 smartphones, 150 air cards.Manage relationships with key IT vendors

Education

• University of Wisconsin-Green Bay

  Public Administration/Nutritional Science, Management in the public sector

  1976 — 1979

• University of Wisconsin-Madison

  Teacher Certification, Physics/Geography/Science secondary education

  1989 — 1990