Dena Wilson Orzolek
Area Director of Reservations Sales @Miraval Resorts & Spas
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WORK HISTORY
Area Director of Reservations Sales @Miraval Resorts & Spas
Tucson, AZ, US
Directed teams across three properties, enhancing collaboration among reservations, development, loyalty, and partnership teams. • Analyzed historical metrics to create and implement promotional strategies, boosting guest wellness offerings. • Facilitated focus groups to foster collaborative decision-making on new processes and ideas. • Assisted in the successful opening of Miraval Resort and Spa in the Berkshires, contributing to brand consistency.
EDUCATION
University of Iowa
BA, Psychology and Religion
Black Hawk College
Associate of Arts, Liberal Arts
Capella University
Master of Science - MS, Industrial and Organizational Psychology
SKILLS
ABOUT DENA WILSON ORZOLEK
As the Area Director of Reservations Sales at Miraval Resorts, I oversee the operations of reservations and experience planning for all Miraval properties, a leading wellness resort and spa brand. With over 10 years of experience in the health, wellness, and fitness industry, I have a passion for helping guests achieve their wellness goals and enjoy a memorable and transformative stay.I hold a Master of Science in Psychology, focusing on industrial and organizational psychology, which enables me to apply psychological principles and research to enhance the performance, satisfaction, and well-being of my team and our guests. I am skilled in using various programs and tools, such as Revinate, CxOne NICE, Sling, Snowfly, Kronos, Resort Suite, Reserve, and Opera, to manage revenue, marketing, feedback, scheduling, and service delivery. I have been recognized as a leader of the quarter in 2019 and a nominee for leader of the year in 2017 for my achievements in increasing sales, guest retention, and team engagement.
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