Dena Raffa
Driving Product & Program Success Through Operational Excellence, Agile Leadership, and Cross-Functional Collaboration
- Role
- Senior Director, Program Manager, Managed Services at Publicis Health
- Location
- Hudson, MA, US
- LinkedIn followers
- 500 followers
About Dena Raffa
Senior product and program management leader with over 10+ years of experience delivering…
Experience
Senior Director, Program Manager, Managed Services
Dec 2024 — Present · NY, US
I lead a cross-functional team responsible for technical support and platform optimization, overseeing both user support specialists and developers. I manage Jira workflows, prioritize client needs, and ensure timely issue resolution while maintaining strong SLA performance. As the primary liaison for technical operations, I drive alignment with stakeholders, deliver monthly insights through data-driven reporting, and maintain detailed documentation in Confluence. I also collaborate on change management efforts to support smooth software releases and high user adoption.
Education
Trinity College-Hartford
BA, Film & Photography Studies
2002 — 2006
Skills
- Public Relations
- Marketing
- Product Development
- Negotiation
- Social Media
- Press Releases
- Outlook
- Balsamiq Software
- Management
- Product Management
- Blogging
- UI / UX Design
- Marketing Strategy
- Videography
- Social Networking
- Advertising
- Product Design
- Product Launch
- Customer Service
- Editing
- Event Planning
- Social Media Marketing
- Microsoft Excel
- Powerpoint
- Microsoft Word
- Project Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.