Demond Jude
Teacher at Milwaukee Public Schools
- Role
- Customer Solutions Representative, Sentry Safe at The Master Lock Company
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Demond Jude
Executive Profile Marketing, sales, customer relations, recruiter and consulting…
Experience
Customer Solutions Representative, Sentry Safe
Nov 2015 — Present · Oak Creek, WI, US
Provides support to the Master Lock Call Center by responding to customer issues/requests related to product, orders, and technical services across internal and external customers. Develop and maintain knowledge of Master Lock and Sentry Safe products, policies and procedures to accurately provide assistance to both internal and external customers in a timely manner. Daily workload expectations include handling high volume inbound/outbound phone calls and emails from Consumer, Commercial and Retail customers. Interface with other departments to resolve customer issues. Must be capable of trouble shooting customer product issues and or provide technical support on electro-mechanical products as needed.
Education
Southern University and Agricultural and Mechanical College at Baton Rouge
BA
1990 — 1996
Cardinal Stritch University
None
2006 — 2007
Cardinal Stritch University
Master of Arts in Teaching
2018 — 2019
Capella University
None
2014 — 2016
Skills
- Team Building
- Management
- Forecasting
- Conflict Resolution
- Banking
- Adaptation
- Product Management
- Training
- Customer Satisfaction
- New Business Development
- Account Management
- Business Development
- Data Analysis
- Inside Sales
- B2b
- Customer Relations
- Customer Focus
- Consultancy
- Business Strategy
- Strategic Planning
- Problem Solving
- Competitive Analysis
- Start-Ups
- Business Process Improvement
- Customer Relationship Management (Crm)
- Marketing
- Thinking Outside the Box
- Leadership
- Highly Adaptable
- Dealing with Ambiguity
- Sales
- Market Research
- Field Operations
- Customer Service
- Program Management
- Process Improvement
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