Demond Hickerson
Account Manager
- Role
- Account Manager at J.P. Morgan
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Demond Hickerson
SIGNIFICANT QUALIFICATIONS Strategic and people-focused HR Leader with over a decade…
Experience
Account Manager
Sep 2024 — Present · Charlotte, NC, US
Managed a high volume of outbound callback requests, ensuring alignment with service level agreements (SLAs) and timely issue resolution.• Led case management activities from initiation to closure, ensuring compliance with internal procedures and accurate record-keeping.• Collaborated cross-functionally with internal teams to resolve complex customer service issues and ensure smooth case escalation processes.• Provided proactive support for service-related issues, optimizing customer experience through organized, effective call-back management.• Analyzed callback performance data to identify improvement opportunities and implemented strategies that enhanced efficiency and customer satisfaction.
Skills
- Program Management
- Sourcing
- Vendor Management
- Temporary Placement
- Interviewing
- Talent Acquisition
- Technical Recruiting
- Staffing Services
- Human Resources
- Applicant Tracking Systems
- Training
- Negotiation
- Internet Recruiting
- Contract Recruitment
- Recruiting
- Onboarding
- Screening
- Hiring
- Interviews
- Management
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