Demitri Echevarria
A professional with an integrated career history in sales possessing a track record of rapidly learning new businesses and technologies, shattering performance benchmarks, and outpacing competitors.
- Role
- Account Manager at Yelp
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Demitri Echevarria
A professional with an integrated career history in sales, account management, business…
Experience
Account Manager
Nov 2024 — Present
Achieved 123.3% of account portfolio volume goals (actual: benchmark: 90). Approach. Initiated outbound calls to prospective clients to energize their interest in advertising with the organization while building rapport and showcasing the value/ROI of a business partnership. Transitioned customer issues into new opportunities by strategically offering incentives, complimentary services, and refunds and strengthening relationships while maximizing the use of the limited monthly customer engagement budget. Attained 104.3% of client retention rate objectives (actual: 62.56%, benchmark: 60%) by actively listening to their needs/concerns, showcasing empathy, providing comprehensive coaching on advertising data/metrics, clicks, and conversions, and troubleshooting/resolving billing and technical issues: page setup, billing, account management/account access, and submissions.
Education
Azusa Pacific University
Bachelor’s Degree, Business Management
2016 — 2020
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