Demitriana Harris
Senior Application Analyst- Epic Ambulatory @Henry Ford Health
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WORK HISTORY
Senior Application Analyst- Epic Ambulatory @Henry Ford Health
PRINCIPAL DUTIES AND RESPONSIBILITIES:1) The Analyst builds, tests, implements, and supports the needs of their application.2) Support the Senior Analyst in validation/workflow and/or operational meetings for specific clinical, business or report applications.3) Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, resolves problems related to application. Ensures a high level of customer service. Identifies or escalates issues that impact infrastructure and application performance.Provides preventative maintenance, troubleshooting and resolves problems to ensure infrastructure and application stability.Focus on continual improvement best practices by identifying and diagnosing improvement opportunities. Suggests improvements to Senior Analyst, Supervisor and Manager.Adheres to Service Level Agreement expectations demonstrated through ongoing support of live users.4) Promotes, develops and adheres to system standards, and best practices. Collaborates across Helios team to develop unified approaches and standard work. Collaborates with other team members to support processes.Participates in testing best practices and standardsWorks to implement applications according to requirements, specifications and compliance/regulatory standards.Participates in implementation of major version upgrades and special updates.5) Communication & Relationship ManagementWorks with other Helios teams, end users, and external vendors to resolve issues while maintaining HFHS Standards of Excellence.6) Provides input to support technology planningWorks with IT, Helios and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows.Stays current with vendor capabilities and provides input into software/system implementation strategies and plans.
EDUCATION
Baker College of Jackson
Bachelor's Degree
Jackson High School
Diploma
Jackson Community College
Associate's Degree
Jackson Community College
Associate in General Studies
Jackson Community College
Associate of Arts (AA)
ABOUT DEMITRIANA HARRIS
As a Senior Application Analyst at Henry Ford Health, I apply my EpicCare certification and clinical background to build, test, implement, and support the needs of various applications. I have over three years of experience in this role, and over six years of experience in the healthcare IT field.I enjoy collaborating with other analysts, trainers, and stakeholders to ensure the optimal performance and functionality of the applications. I also provide training, troubleshooting, and customer service to the end users, including providers, nurses, and medical assistants. My goal is to help others by using my problem-solving capabilities and clinical expertise to enhance the quality and efficiency of healthcare delivery.
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