Demi E.
Technical Program Manager @The Pokémon Company International
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WORK HISTORY
Technical Program Manager @The Pokémon Company International
Bellevue, WA, US
Strategic Planning & Roadmapping: Develop and refine software development roadmaps tied to key program goals and KPIs across the Products & Experiences.Program & Portfolio Leadership: Manage a portfolio of technical initiatives, balancing feature delivery, scalability, and technical debt reduction to maximize long‑term value.Cross‑Functional Collaboration: Build and nurture strong partnerships across engineering, business, and external stakeholders to anticipate needs, align priorities, and drive complex work to completion.Agile Program Execution: Lead planning, coordination, and execution of projects using Agile methodologies, ensuring dependencies are managed and teams stay focused on outcomes.Requirements & Risk Management: Drive technical requirement gathering, proactively identify risk areas (technical, legal, procedural, communication), and shepherd innovative solutions to closure.Process Optimization: Champion Organizational Change Management and evolve intake, measurement, and program processes that increase transparency, efficiency, and delivery predictability.Governance & Planning Events: Coordinate Program Increment (PI) planning and program reviews to keep cross‑team alignment and forward momentum.
EDUCATION
The Open University
Bachelor of Science - BS, Business Administration
The American College of Greece
Bachelor of Science - BS, International Business and European Affairs
Emory University
Certificates, Essentials of Human Resource Management/ Essentials of Management
Kennesaw State University
Master’s Degree, Information Technology
Georgia Southwestern State University
Master of Business Administration - MBA
ABOUT DEMI E.
Strategic Technical Program Manager with 10 years of experience at Apple, Amazon, and The Pokémon Company International, driving transformative programs that enhance customer and fan experiences. Proven track record managing multimillion-dollar initiatives, optimizing complex processes, and delivering measurable results.Known for data-driven decision-making, innovative problem-solving, and cross-functional leadership, I lead Agile software programs, streamline operations, and turn ambiguity into actionable outcomes. Highlights include leading 30+ high-value projects annually, piloting nationwide initiatives at Amazon, and building high-performing teams that deliver top-tier customer satisfaction.Passionate about delivering scalable, high-impact technology programs that create meaningful outcomes for users, stakeholders, and global audiences.Key Accomplishments— As senior IT project manager for Insight Global, defined project requirements with project sponsors, leading 30 initiatives per year with budgets up to $15M. —Conducted in-depth analysis of business operations and discovered key cost-savings opportunities, eliminating inefficiencies and saving millions of dollars. —For Amazon, managed special projects across the country, piloting services yet to be released to the public. —Maintained a 100% customer satisfaction rating, scoring 5/5 in categories such as customer satisfaction, issue resolution, and high survey feedback. —While at Phobio, LLC, stood up new customer service team in under 30 days, developing an onboarding plan to create an efficient team that would deliver a high Customer Satisfaction Score from the start.
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