Demian Gordon
Service Delivery Manager | District Manager | Operations Manager | 20+ Years of Leadership Experience | Published Photographer
- Role
- Online Contact Center Supervisor at The Home Depot
- Location
- Valdosta, GA, US
- LinkedIn followers
- 500 followers
About Demian Gordon
Experienced Call Center Leader, Service Delivery Manger and District Manager with a…
Experience
Online Contact Center Supervisor
Mar 2022 — Present · US
Lead a team of associates in executing strategies and objects set forth by management and is responsible for recruiting, hiring, training and managing customer service associates to achieve department and position goals• Contribute to the overall success and profitability of the contact center by ensuring that assigned team meet and/or exceed department goals and objectives• Accountable for the direct supervision of the work activities of others; this includes personnel issues-including selection, termination, performance appraisal and professional development of subordinates• Effectively communicate verbally and in writing with all internal and external stakeholders, self-motivated and able to motivate others to work as a team
Skills
- Hiring
- Recruiting
- Management
- Team Building
- Customer Experience
- Operations Management
- Store Management
- Merchandising
- Sales Management
- Profit
- Team Leadership
- Income Statement
- Retail
- Marketing
- Employee Relations
- Microsoft Office
- Sales
- Purchasing
- Process Improvement
- P
- Inventory Management
- Inventory Control
- Coaching
- Employee Training
- Account Management
- Sales Operations
- Customer Retention
- Customer Service
- Time Management
- Pricing
- Training
- Customer Satisfaction
- Leadership
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