Demian C.

About Demian C.

I am a seasoned professional with a career-long record of team leadership, sales development, and customer success management experience. Recognized for demonstrating a natural aptitude for overseeing and directing key customer success activities to maximize client satisfaction and retention, as well as for providing supervision and leadership to teams and for driving significant increases in sales and revenue. Professional focal points include relationship management, team collaboration, opportunity management, customer service, customer satisfaction and retention, goal management, negotiating, revenue generation, staff training, and account management. Currently, I serve as a Customer Account Manager at Avalara, supporting a diverse portfolio of Avalara Tax Research (ATR) customers. In this role, I focus on renewal strategy, proactive account planning, and helping clients realize the full value of their ATR subscriptions. I drive usage adoption, identify upsell opportunities, and collaborate across teams to resolve issues quickly and improve the customer experience. My background in enterprise customer success informs a consultative, value-driven approach that puts client goals and compliance priorities at the center of every interaction.Colleagues describe me as a driven, innovative, strategic, precise, down-to-earth, dynamic, and managerial expert who can be relied on to offer superior operations that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.

Experience

1. Account Executive

   Avalara

   Jan 2025 — Present · US

   Customer-centric Account Executive specializing in tax compliance solutions, revenue growth, and customer retention. Partnering with Avalara customers to expand their tax compliance footprint, optimize solution adoption, and ensure long-term success. Focused on consultative selling, account expansion, renewals, and identifying opportunities to drive business efficiency. Passionate about building strong client relationships, solving complex compliance challenges, and delivering value-driven outcomes.

Education

• The University of Texas at Austin

  Army ROTC, Military Science and Operations

• National Home Builders Association

  Certified New Home Marketing Professional, Construction Management

• Primary Leadership Development Course

  Non Commissioned Officer Advancement

• The University of Texas at Austin

  Bachelor of Science Communication Studies

  1998 — 2001

• Palm Harbor University Sales Training

  Manufactured Home Sales