Demi Gurley
Hospitality | Sales | Customer Experience
- Role
- Contact Center Admin at Schulte Hospitality Group
- Location
- Tyler, TX, US
- LinkedIn followers
- 500 followers
About Demi Gurley
Acquisition, retention, and customer experience professional with a strong background in…
Experience
Contact Center Admin
Aug 2024 — Present · TX, US
Built up and managed the contact center’s rooming list service for all Graduate Hotels locations-Assist the contact center leadership team in admin related projects-Review and complete 3rd party price match claims-Execute group rooming lists through Excel upload document transfers into hotel guest management systems-Manage company wide shared inboxes-Review and complete internal employee benefit requests-Track guest feedback and escalate accordingly-Maintains a complete knowledge of each property to effectively sell the hotel and its services-Devise ways to optimize procedures and improve organization-Ensure standards, policies, and procedures are understood and followed through on-Demonstrate outstanding communication and negotiation abilities-Maintain ability to work calmly under pressure, manage time well, meet imposed deadlines and be flexible-Ensure timely execution of data entry and prospecting connections for sales teams into CRM systems.
Education
Highlands College
Advanced Certificate of Pastoral Leadership
2017 — 2019
Southeastern University
Bachelor of Science - BS
2017 — 2019
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