Demey Kashanian

About Demey Kashanian

Driven by outcomes and obsessed with customer service excellence, I thrive in the…

Experience

1. Operations Manager

   Uswired Inc

   May 2020 — Present

   We do it right the first time.\"- USWired Slogan Spearheading operations for an MSP/IT solutions provider for companies without an IT department, I\'ve driven $6M in revenues and a client book of 65, comprising government, hospitality, nonprofits, and schools. My role entails leading product sales by recommending client solutions to fuel $1M+ in added revenue or 17% of total revenue. Key contributions: Directing a team of 25 US-based and offshore engineers, retaining 70% among a highly select talent pool Building a culture of accountability and trust, forging key relationships with internal and external stakeholders Designing and launching training programs for all staff Retraining engineers through hands-on training and teambuilding activities, leading 35 training workshops in <2 years Assigning projects and tracking key tasks Introducing “welcome calls” for new clients to amplify the onboarding processing, delivering the program for 80% of clients Administering client surveys, increasing the NPS by 70% from 2 to 6-8 through effective follow-up Reporting directly to the VP of Operations while collaborating with support and product teams to optimize processes