Demetrius Couillard

About Demetrius Couillard

With a deep-seated commitment to excellence, I have consistently turned challenges into opportunities, epics into daily operations, and leads into fruitful relationships. As a leader and innovator, I am driven by a passion for forward-thinking solutions and transformative change. My career has been built on anticipating industry trends, leading with purpose, and fostering a culture of innovation. With a robust background in Project Management and Operations, I bring over 15 years of experience managing people and projects across diverse industries. My career has been defined by a relentless commitment to client satisfaction. In my previous roles, I\'ve successfully led cross-functional teams to deliver complex projects, from strategic sales implementations to technological optimizations. I excel at aligning initiatives with executive strategies, ensuring seamless execution and tangible results. My leadership style is collaborative and inclusive, fostering a culture of accountability and excellence. My proven track record of integrating business needs with innovative tech solutions has consistently resulted in enhanced customer satisfaction and strengthened client relationships.

Experience

1. General Manager

   Landry's

   Sep 2019 — Present · Philadelphia, PA, US

   Employ control and authorization over all daily operations of the kitchen, dining room, and bar areas for a $7.3M restaurant.• Establish and consistently met business goals and surpass revenue targets by streamlining and directing overall food and beverages operations. • Create and ensure compliance with policies and procedures including PCI compliance, Anti-Harassment, Diversity and Inclusion, ADA, and OSHA with the goal of improving efficiency and productivity. • Provide the highest level of customer service and experience by maintaining a consistent presence, ultimately increasing customer satisfaction and loyalty.• Address, investigate, and resolve customer complaints as well as respond to questions or concerns in a courteous and timely manner.• Train and mentor employees, establishing a highly motivational work environment and implementing innovative changes.• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values. PROJECTBanquet Sales Focus | Project Team Size: 20+• Directed the $400k+ project from inception and coordination through execution and delivery while staying within budget and timelines. • Achieved the objective of driving new marketing initiatives which increased private dining service sales in Philadelphia and Center City.KEY ACHIEVEMENTS• Diminished expenditures 50% in 2020 by controlling inventory, renegotiating supplier contracts, and consolidating orders.• Originated and implemented optimized controls of food, beverage, and labor costs as well as geared the budget toward efficient operations, including achieving budgeted revenue and labor expenses.

Education

• Springboard

  Springboard Cyber Security Career Track Certificate

• Penn State University

  Bachelor of Science (B.S.), Parks, Recreation and Tourism Management

  2008 — 2013