Demetrius Truss

About Demetrius Truss

While many individuals strive to establish their brand on the basis of fortune or fame…

Experience

1. Service Experience Manager

   Nordstrom

   Dec 2024 — Present

   Key responsibilities may include:Team Leadership:Leading, coaching, and developing a team of sales associates to deliver exceptional customer service. Providing ongoing training on product knowledge, sales techniques, and Nordstrom service standards. Motivating and empowering the team to exceed customer expectations. Customer Experience Management:Monitoring customer interactions on the sales floor to identify areas for improvement and address customer concerns promptly. Analyzing customer feedback to identify trends and implement necessary changes to enhance the overall service experience. Implementing and promoting Nordstrom loyalty programs to foster customer retention. Operational Excellence:Setting clear service standards and ensuring consistent execution across the team. Managing staffing levels to optimize customer service during peak hours. Collaborating with other departments to ensure smooth operations and seamless customer experience. Initiatives and Innovation:Identifying opportunities to enhance the customer experience through new initiatives and programs. Implementing digital tools and technology to improve customer interactions. Staying updated on industry trends and best practices in customer service to incorporate into the store experience.

Education

• Nashville Film Institution

  Diploma, Cinematography directing writing and producing

  2019 — 2019

Skills

• Event Management