Demi Green

Corporate Consumer Bank (Ccb) Fraud Program Specialist @JPMorganChase

Tampa, FL, US

Acts as a liaison between the Business, Learning Partners, and Designers. Partners and consults with the business\'s operational/front-line leadership and subject matter experts. Establishes ongoing, robust communication to learn and anticipate business needs and solutions to potential challenges and changes in operational priorities. Ensures all assets are up to date, properly maintained, readily available to learners and auditors, and meeting or exceeding business performance measurements. • Ensures asset readiness by engaging with the Evergreen process to review upcoming content prior to its start date; monitoring the review process to ensure items do not expire, and confirm materials are ready to review. • Maintains “audit readiness” by ensuring that assets listed in Inventory are in the correct, expected folders in FaaS and aligned with HCM / Asset Inventory Program Performance. • Manages Incoming LOB specific program maintenance/trainer feedback requests and submits to the intake review process as required. • Consults with the business on solutions to operational performance challenges including learning solutions. • Assess business changes and their impacts on curriculum by removing roadblocks and escalating to the Learning Partners. • Acts as a Project Manager for the Debit Card Fraud Prevention Call Simulation Library: works with Content and Design teams to ensure inbound and outbound call flows are appropriately identified, scrubbed of PI, and successfully converted into video format for Library preparation.

St. Petersburg College

Associate's degree, General

Year Up

Business and Social Skills

St. Petersburg College

BAS, Management and Organizational Leadership, con. Project Management