Demetria Ingram

About Demetria Ingram

As Vice President of Learning and Development, Demetria is responsible for the implementation of learning strategies, direction, and the evaluation of all corporate training programs. She collaborates with stakeholders on cross-functional quality and training policies to ensure that training is consistent, compliant, and appropriate to enhance overall performance and employee/student enablement. With over 15 years of experience, Demetria has worked with global BPO partners to support strategic business goals and to oversee knowledge management infrastructures. Her responsibilities included the identification of developmental needs of domestic and international training communities to incorporate learning interventions that align with the business competency framework. As an internal auditor, she educated domestic corporate departments on ISMS and Quality Management standards to prevent nonconformities to ensure compliance and maintenance of global standing.

Experience

1. Vice President, Job Delivery Training and Quality Assurance

   Education At Work

   Mar 2022 — Present · El Paso, TX, US

   Lead and oversee comprehensive strategic roadmaps, and solutions informed by industry best practices, user feedback, and outcomes-driven data and analytics.Direct the implementation, and evaluation of corporate training programs across all levels of the organization; ensure training materials and programs are consistent, compliant, and effective in meeting performance goals and customer satisfaction.Construct and manage quality assurance teams with a clear playbook of process expectations, and accountability measures; maintain metrics and reporting mechanisms to assess and improve the impact of training initiatives.Integrate performance analytics into decision-making processes to optimize program effectiveness and to identify opportunities for enhancement.Promote a culture of accountability, continuous learning and professional growth for all training and quality assurance leaders.

Education

• American University of the Caribbean, School of Medicine

  Doctor of Medicine (M.D.)

• North Carolina A&T State University

  Bachelor of Science (BS)