Demarcus W.
IT Support Specialist
- Role
- IT Support Specialist at Community Housing Development Corporation
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Demarcus W.
With over eight years of experience in the IT industry, I have developed strong…
Experience
IT Support Specialist
Community Housing Development Corporation
Feb 2024 — Present · Richmond, CA, US
Troubleshooting hardware, software, and network issues, and answering inquiries when required. • Experienced with ticketing systems, Windows 365, and vast Knowledge of Azure Active Directory/Endpoint Manager. • Analyzed, diagnosed, and troubleshot technical problems related to Microsoft 365 services and applications, identified root causes, and implemented appropriate solutions. • Provided tier-2 support of application incidents. • Maintained accurate records of technical incidents, service requests, and solutions in a ticketing system, ensuring thorough documentation and knowledge base updates related to Microsoft 365. • Conducted daily monitoring of applications in production use. • Worked with other departments to independently solve complex problems “as needed”. • Coordinated application support with other information technology teams including Infrastructure, Development, and Client Operations. • Participated in IT projects and initiatives, such as Microsoft 365 migrations, deployments, and upgrades, providing technical expertise and assistance as needed. • Adhere to IT policies, procedures, and security standards, ensuring compliance with data protection and information security requirements are always met.
Education
Year Up
Information Technology Project Management
2016 — 2017
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