Delvin Ali
Director of Operations | Project Manager | Doctor of Business Administration (DBA) Candidate
- Role
- Director of Operations at Premise Health
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Delvin Ali
Healthcare administrator with over sixteen years of progressive leadership experience…
Experience
Director of Operations
Aug 2024 — Present · Orlando, FL, US
Oversees and directs the operations management of multiple employer worksites across primary care, vision, IV infusion, physical therapy, nutrition, women’s health, radiology, pharmacy, behavioral health, lab, telemedicine and fitness nationally for the firm’s premier client - Disney. Serves as main client contact on strategic integration and expansion opportunities. Maintains focus on client satisfaction and value-added strategies. Reviews staffing, capacity, ROI, budget, margins, service and product offerings to drive strategic and relevant operational outcomes. Notable achievements:• Achieved 100% Performance Guarantees for Disney in CY’24.• Increased visit count from 85,699 in CY’23 to 91,384 in CY’24.• Increased membership growth from 22,465 in CY’23 to 23,331 in CY’24.• Achieved CY’24 NPS score of 94.• Implemented Variable Co-Pay Program for GLP-1s resulting in cost savings of +$4 million.• Achieved an average customer wait time of 3.2 minutes across all lines of business in CY’24.
Education
City University of Seattle
Doctor of Business Administration (DBA)
The City University of New York
Master of Science - MS
CUNY School of Professional Studies
Bachelor of Science - BS
Baruch College
Bachelor of Business Administration - BBA
Skills
- Staffing Coordination
- Microsoft Office
- Ncqa Level 3 Patient Centered Medical Home Recognition
- Conflict Resolution
- Patient Safety
- Electrocardiography (Ekg)
- Patient Satisfaction
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Point of Care
- Healthcare Improvement
- Leadership
- Patient Advocacy
- Vaccinations
- Healthcare Industry
- Phlebotomy
- Cpi Training
- Health Insurance
- Managed Care
- Performance Improvement
- Direct Patient Care
- Medical Billing
- Payroll
- Quality Patient Care
- Healthcare Management
- Healthcare
- Public Health
- Community Outreach
- Spirometry
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