Delphine Vitel
Head of Local Retail Training @Christian Dior Couture
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WORK HISTORY
Head of Local Retail Training @Christian Dior Couture
Paris, FR
1/ Strategy & Program development- Designing and leading the operational Retail Training strategy, including onboarding and continuous development, ensuring alignment with the Maison’s vision, business priorities, and growth ambitions- Conducting thorough needs analyses, defining KPIs, and measuring learning impact to continuously refine and elevate the training strategy2/ Leadership development & Coaching expertise- Developing and facilitating human-centric leadership programs for Retail Store Directors, Managers, and High-Potential Talents- Implementing a comprehensive training journey focused on strengthening leadership presence, fostering empowerment, and promoting inclusive leadership behaviors (e.g, unconscious biases, DISC profiles, emotional intelligence & self-awareness using EQi)- Establishing coaching as a core managerial practice to improve team development, enhance performance, and foster a culture of excellence3/ Client experience & Service excellence- Cultivating a culture of exceptional client experience and service excellence, with a strong emphasis on soft skills development4/ Team leadership & Development- Leading and developing a high-performing team of 7 Trainers, nurturing a culture of innovation, collaboration, and pedagogical excellence5/ Key achievements & Special projects- Spearheading the tailored training plan for the 30 Montaigne opening, covering 300 staff across retail, Food & Beverage, and Hospitality - Conceptualizing and executing a 5-month intensive training program for yearly High Jewelry events, collaborating with Léon Marchand\'s coach, resulting in a X2 sales increase over PY- Providing successful one-year mentorship to a Talent at Givenchy, contributing to her professional growth and development within the Group
EDUCATION
ISC Paris
Marketing management des industries du luxe
CRECI
Motivational management
Cinquième Sens
Olfactive Improvement
Make Up For Ever
Professional certificate, Make-Up Artist/Specialist
ISIPCA
Maîtrise de Sciences et Techniques, Cosmétiques
SKILLS
ABOUT DELPHINE VITEL
As Head of local Training, my mission is to partner up with Stores & support Fonctions to…
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