Delphin Thomas
Senior Manager, Payroll Tax @ ADP | Employee Retention, Customer Success, Client Escalations
- Role
- Senior Manager, Tax at ADP
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Delphin Thomas
Customer-focused leader with 10+ years of experience driving retention, client outcomes…
Experience
Senior Manager, Tax
Sep 2022 — Present · Alpharetta, GA, US
Oversee a national team of tax consultants supporting employee-level amendments, amendment billing, and late original filings (company-level amendments). • Enhanced collaboration across partnering departments to ensure a superior client experience. • Implemented process improvements to maximize and improve service level agreements. • Facilitated yearly training for partnering departments to ensure accuracy in requests and provided proactive tax knowledge to reduce overall amendment volume. • Effectively implemented automation in partnership with the robotics team to reduce SLAs. • Led the processing of incoming Employee Retention Credits (ERC). • Provided national support to leaders across the organization via escalation calls to review ERC processes, timelines, and expectations with key stakeholders at the client level. • Reviewed and enforced federal, state, and local tax requirements to ensure amendments are processed in compliance.
Education
Columbus State University
Education
2008 — 2010
Georgia State University Perimeter College
Bachelor of Arts (BA)
2018 — 2022
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