Della Caldwell
Training and Workplace Development Professional
- Role
- Global Training Manager at Gardens Alive
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Della Caldwell
Innovative, dedicated and project-driven Professional. Proven experience in assessing organizational and departmental needs and implementing training and development programs. Talent for creating and facilitating programs that generate record-setting revenues and growth. Successfully implemented business solutions to energize, elevate and grow organizational teams. Expert presenter, communicator and businessperson with a passion for cultivating talent and fostering an environment for advancement. Adept in forging solid relationships with partners across multiple organizational levels.
Experience
Global Training Manager
Mar 2014 — Present · Lawrenceburg, IN, US
Provides executive level leadership, learning development and performance management for both local and international call centers.• Design, implement and oversee sales, customer service and leadership development programs, daily call center operations and software updates.• Improved to-floor time by 50% through restructuring the agent sales and customer service training programs.• Reduced attrition by 40% using a redesigned recruiting process and implementing assessment- based e-learning and training opportunities as well as pay-for-performance evaluation system.
Education
University of Dayton
Bachelor's degree
Xavier University
Master of Education - MEd
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