Delilah Brown
Harvard University | Master’s Candidate in Business Management & Finance
- Role
- Manager at Harvard University Dining Services
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Delilah Brown
With over two years of experience as a licensed Realtor® at Compass, I help clients…
Experience
Manager
Harvard University Dining Services
Aug 2022 — Present · Cambridge, MA, US
Collaborated closely with the kitchen staff to maintain inventory levels and ensure timely preparation. I facilitated effective communication between the front and back of the house to manage guest expectations and avoid service delays.Introduced regular training sessions to improve kitchen efficiency, resulting in a 20% reduction in order preparation time.Delegate tasks of a team of student staff members to guarantee delivery of excellent service while evaluating student staffperformance to develop corrective action plans for individual staff members and team units.Offered mentoring and team-building exercises to the student staff to demonstrate collaborating without ego, communication tactics when solving issues with team members & guests, and providing high-quality hospitality service toguests.Conducted regular training sessions for front and back-of-house staff, emphasizing service standards, menu knowledge,and teamwork.Implemented cross-training initiatives, enabling employees to take on multiple roles during peak hours.Introduced performance recognition programs that motivated staff and contributed to a 15% reduction in staff turnover.
Education
Professional & Executive Development - Harvard Division of Continuing Education
Non-Degree , Non-Professional General Legal Studies (Undergraduate)
2015 — 2015
Harvard University
Master of Liberal Arts (ALM), Management & Computer Science
Innovations High School
High School Degree, Secondary Education
2013 — 2015
Boston University
Bachelor's degree, Public Relations, Advertising, and Applied Communication
Robert Morris University - Illinois
Associate's degree, Legal Assistant/Paralegal
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