Delia J. Micu
Software Integration Architect @Accertify, Inc.
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WORK HISTORY
Software Integration Architect @Accertify, Inc.
Itasca, IL, US
EDUCATION
University of Illinois Chicago
Bachelor of Science (B.S.), Computer Engineering
SKILLS
ABOUT DELIA J. MICU
Senior Leader with 18 years of experience in software development life cycle (SDLC) and Service-Oriented Architecture (SOA) • Extensive experience in technical consulting and professional services with Fortune 500 companies including Accenture, Searle Pharmaceuticals, Motorola, EA, eBay, AT & T, SiriusXM, Terminix, TruGreen, McDonalds• Design and develop custom solutions (including CRM) per customer’s business requirements and objectives• Expertise in system architecture and integration with a strong analytical skillset and a quick learner• Interface with all levels within the organization specifically sales, marketing and operations groups• Identifies innovative technical solutions for complex and diverse business processes and requirements • Hands-on technical expertise using RightNow CRM (Oracle Service Cloud) configuration experience and CRM integration for Call Center web applications• Deploy solutions, and resolve critical production issues as part of the post Go-Live Support • Demonstrates ability to debug, identify, analyze, and resolve complex problems in production applications by working independently or in cross-functional team environments on both functional & technical capacity • Strong interpersonal and communication skills, good analytical and problem solving ability• Project management, customer relations, SOW preparation and project estimates• Architecture and development of web applications using Java technologies• Participated in onshore-offshore organization model (India & Italy)
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