Delia P. Madrid-Nothdurft
Associate Program Manager @Ochsner Health
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WORK HISTORY
Associate Program Manager @Ochsner Health
LA, US
Dynamic Inclusion and Engagement Leader with expertise in Business Resource Group (BRG/ERG) operations, enterprise engagement strategy, and culture-building across complex organizations. Known for creating authentic, psychologically safe, and high-energy environments where employees feel seen, valued, and connected. A trusted advisor and cross-functional partners with a proven ability to strengthen governance, unify fragmented programs, elevate communications, and drive measurable engagement outcomes through initiatives rooted in lived experience, community-building, and operational excellence.• Led and supported 10 enterprise Resource Groups, overseeing governance, leader development, programming, communications, and long-term strategic planning.• Increased enterprise engagement by 66.43%(7,757 to 12,910 since Aug 2024), improving Culture of Inclusion (4.18 vs. 4.11) and Belonging (4.17 vs. 4.04) scores, with 92% ERG participation in 2025.• Advised BRG leaders on annual plans, charters, governance frameworks, event roadmaps, and alignment with organizational culture and values.• Directed system-wide signature programs and cultural observances, ensuring accessibility, cross-functional collaboration, and meaningful, high-impact experiences.• Led leader roundtables, listening tours, and feedback loops that elevated associate voice and informed enterprise strategy.• Managed end-to-end program operations—budgeting, reporting, evaluation, and process optimization—to increase accuracy, efficiency, and visibility.• Produced internal communication campaigns including newsletters, cultural observance content, articles, and employee spotlights that strengthened storytelling and connection.• Partnered across HR, Operations, Communications, and senior leadership to scale inclusion and engagement efforts across regions.• Advanced data-driven decision making through evaluation tools, dashboards, and feedback systems using Salesforce, Lawson, and SharePoint.
EDUCATION
Louisiana State University
Doctor of Philosophy - PhD, Educational Leadership and Research: Higher Education Administration
Louisiana State University
Doctor's Degree, Educational Leadership and Administration, General
University of Florida
Bachelor of Arts, Political Science and Government
Nova Southeastern University
Master of Public Administration, College Student Affairs
Nova Southeastern University
Masters, College Student Affairs with a concentration in Conflict Analysis and Resolution
SKILLS
ABOUT DELIA P. MADRID-NOTHDURFT
With over a decade of experience, I specialize in fostering inclusive, dynamic workplace cultures where individuals feel seen, valued, and empowered. As an Associate Program Manager at Ochsner Health, I lead enterprise-wide strategies that advance belonging, engagement, and organizational effectiveness across complex systems. My work is informed by both practice and research. Grounded in Latino Critical Theory (LatCrit), Critical Race Feminism (CRF), and a Chicana feminist perspective, my research on the experiences of Latina professionals in higher education, using testimonio as a methodological framework, shapes how I approach equity, voice, and systemic change. I apply these insights to design strategies that center lived experiences and address structural barriers within organizations. In my current role, I lead governance, leader development, programming, and communications for 11 enterprise resource groups. By partnering cross-functionally, I align strategy with lived experiences, strengthen engagement, and drive measurable outcomes. My approach is both data-informed and people-centered, ensuring that initiatives not only meet organizational goals but also cultivate psychological safety and authentic belonging. I am passionate about transforming systems, challenging the status quo, and creating pathways for underrepresented voices to thrive.
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