Delia Erazo
Customer Development Representative @Epidemic Sound
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WORK HISTORY
Customer Development Representative @Epidemic Sound
New York, NY, US
Own day to day Salesforce administration including CRM reporting, pipeline hygiene, campaign tracking, closed lost analysis, and overall data integrity across the sales cycle.Manage Zendesk cases daily, partnering with Customer Service to streamline support processes, improve workflows, and ensure enterprise level escalations are handled efficiently.Partner closely with internal and external Customer Service teams to resolve escalations, serve as point of contact for Enterprise needs, and maintain smooth coordination between teams.Qualify inbound leads and connect prospects with the correct Account Executive for tailored solutions that drive revenue and accelerate deal cycle time.Cultivate long term client relationships through proactive communication, identification of upsell and cross sell opportunities, and improved onboarding experiences.Spearhead networking initiatives and enterprise engagement moments, including client happy hours, Mets outings, and major industry tentpole events such as Ad Week, Cannes Lions, and Trapital.
EDUCATION
Borough of Manhattan Community College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
ABOUT DELIA ERAZO
With a passion for fostering customer success and building strong relationships, I currently excel as a Customer Development Rep at Epidemic Sound, leveraging my diverse background in operations, customer service, and training. Previously, I thrived as an Operations Specialist at The Equity Project Charter School, ensuring seamless operations, and later honed my skills as a Customer Success Trainer at Microsoft, empowering clients to maximize software solutions. Prior, I gained invaluable retail management experience as a Keyholder at T-Mobile, fostering leadership and customer-centric strategies. Committed to exceeding expectations and driving mutual success, I am dedicated to delivering exceptional results in every role I undertake.
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