Delfin Ortiz

About Delfin Ortiz

An innovative Hospitality Executive with over 30 years’ experience promoting and operating 4 Diamond Properties in New York City, Houston, Miami, and San Antonio markets. With broad and deep expertise across all functions of the Hospitality field, he is uniquely qualified to help you:• Exceed sales targets by implementing sales growth strategies at every guest touch point. • Create and implement marketing initiatives that grow revenue and improve guest experience.• Lead and engage cross-functional teams in delivering exceptional guest experiences that exceed expectations.• Achieve big wins in cost reduction and process efficiency through business process realignment initiatives. • Train and mentor senior managers and staff to improve employee retention goals and retain knowledge.

Experience

1. Senior Vice President Operations General Manager

   Jamestown

   Jan 2025 — Present · New York, NY, US

   One Times Square

Education

• Florida International University

  Food & Beverage Management

  1997 — 1998

• The City University of New York

  Associate's Degree, Applied Science

  1990 — 1992

• New York University

  Diploma Hospitality Management, Hotel/Motel Administration/Management

  1991 — 1993

Skills

• Hospitality Management
• Resorts
• Hotels
• Food & Beverage
• Yield Management
• Employee Relations
• Training
• Customer Satisfaction
• Revenue Analysis
• Hotel Management
• Rooms Division
• Hospitality Industry
• Banquets
• Pre-Opening
• Restaurants
• Front Office
• Contract Negotiation
• Hospitality