Delbert Gamble

About Delbert Gamble

A dynamic value creator with proven abilities in building client relationships, program…

Experience

1. Sr Vendor Manager Project Manager

   ERCOT

   Mar 2020 — Present · Austin, TX, US

   Serves as liaison between the business community and ERCOT IT departments to cultivate vendor relationships, sourcing and negotiating, ensuring quality control, providing financial oversight, assessing performance and project delivery.• Lead the development, implementation and continual improvement of service management policies and processes covering such areas as Change, Incident, Problem Resolution and Service life-cycle Management.• Establish standards of performance, training and development programs, continuous improvement, and other practices that assure a strong and efficient IT service capability with a user experience focusThrough the use of metrics, KPIs and observation, identify trends, anticipate problems, perform root cause analyses, and work across IT to implement preventative measures to ensure support and service.• Leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Providing my organization with timely and efficient status reports. As Project Manager, I drive the charge with project direction, metric definition, and performance management.

Education

• Central Michigan University

  Bachelors

• Trident University International

  Master of Business Administration (M.B.A.)

Skills

• Security Clearance
• Dod
• Team Building
• Customer Service
• Direct Sales
• Team Leadership
• Homeland Security
• Military Experience
• Microsoft Office
• Military
• Army
• Operations Management
• Process Improvement
• Strategic Planning
• Program Management
• Logistics
• Training
• Leadership Development
• Leadership
• Cross-Functional Team Leadership
• Management
• Analysis
• Project Planning
• Public Speaking
• Microsoft Excel
• Project Management
• Recruiting
• Sales
• Vendor Management
• Microsoft Word