Delanie Freeman

About Delanie Freeman

Epic-certified Instructional Designer and Healthcare Program Manager with a proven track record of driving large-scale training initiatives, optimizing Epic adoption, and improving operational performance across complex healthcare systems.I specialize in translating complex healthcare technology into practical, high-impact training that accelerates user adoption and improves clinical and operational workflows.With hands-on experience as an Epic end-user and enterprise training leader, I bring a unique perspective that bridges technology, operations, and people.I thrive in high-impact environments where cross-functional collaboration, innovation, and continuous improvement drive measurable results.Key Achievements• Led enterprise training initiatives across 22 hospitals and 149 clinics, supporting 600+ physicians across 30+ specialties• Oversaw and managed the Epic Honor Roll program, ensuring alignment with accreditation standards and driving continuous improvement• Directed rollout training for Microsoft 365 and major Epic upgrades across multi-site healthcare systems• Designed strategic training programs that reduced onboarding time by 80 hours• Mentored and developed instructional designers and trainers to build high-performing learning teamsI’m passionate about helping healthcare organizations maximize their technology investments by transforming complex workflows into engaging, intuitive learning experiences.Epic Certifications• Resolute Professional Billing – Administration (2016)• Resolute Professional Billing – Principal Trainer (2018)• HIM – Release of Information (2017)• HIM – Hospital Coding (2017)• HIM – Deficiency Tracking (2017)• HIM – Identity – Principal Trainer (2018)• HIM – Identity Proficiency (2020)SpecialtiesEpic EHR • Healthcare Training Strategy • Instructional Design • Program Management • Clinical Systems Adoption • Workflow Optimization • Change Management

Experience

1. Instructional Designer

   OCHIN, Inc.

   Jun 2021 — Present

   Led the design and delivery of high-impact training programs, influencing team performance and operational effectiveness.• Developed and implemented training content for Access and Revenue products, including Resolute Professional Billing and Health Information Management.• Collaborated with operational leaders to create interactive, scenario-based learning experiences that enhance team skills and knowledge.• Guided teams through curriculum development for clinical content, leveraging video, written materials, and LMS tools.• Lead the day-to-day application maintenance and environment strategy, ensuring operational efficiency and system reliability.• Collaborate with senior leadership to develop and implement the annual maintenance calendar, driving alignment across departments.• Direct and guide IT leadership, application analysts, and project teams in Epic change management and updates.• Monitor and manage annual performance metrics, overseeing Epic Accreditation, Gold Stars, and Direct Login processes.

Education

• Remington College-Memphis Campus

  Certified Medical Reimbursement Specialist , Medical Billing and Coding