Delaney Widen
Global Communications Manager @Universal Music Group
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WORK HISTORY
Global Communications Manager @Universal Music Group
Develop and implement communication lifecycle for royalties clients, including: musicians, managers, producers, lawyers- Maintained global client-facing knowledge base and coordinated customer service messaging to align corporate business objectives- Create and present multi-department business review meetings with international executive teams- Work with global development and design teams to create a new customer portal, including copywriting and quality assurance - Develop onboarding/training manuals around processes and applications for new hires
EDUCATION
University of Kentucky
B.A, Integrated Strategic Communications; Creative
Adlai E. Stevenson High School
Degree earned, 2008
SKILLS
ABOUT DELANEY WIDEN
Hi! I\'m Delaney. I have an enormous passion for customer success and love creating seamless user experiences. From initial storyboarding to copy writing and content creation to working with design, product, and marketing teams, it\'s always amazing to see ideas come to fruition. My startup background has made me a woman of many hats, so it\'s fun for me to juggle projects between departments. At the end of the day, I always love engaging with the end-user and seeing it all in action. Whether it\'s engaging on social platforms or creating surveys and review campaigns, it allows me analyze the experience from top to bottom and play my favorite role -\"voice of the customer.\"
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